Problem
How Advance Payments & Protection Plans Were Working
How Advance Payments & Protection Plans Were Working
Research
Identifying Gaps in How Users Understand Payments and Protection
Research
Identifying Gaps in How Users Understand
Payments and Protection
Insights
Insights
Where the Experience Was Breaking Down?
Where the Experience Was Breaking Down?
Solution
Identifying Solutions for Payments and Protection
Solution
Identifying Solutions for Payments and Protection
Design
Clarity and Control in Payments and Protection Plan
Design
Clarity and Control in Payments and Protection Plan
Impact
Impact
Results at a Glance
Insights Gained Through
the Design Journey
Reflection & Learnings
Reflection & Learnings
Insights Gained Through the Design Journey
Insights Gained Through
the Design Journey
