Simplifying Payment and Protection Decisions in Rentickle

Simplifying Payment and Protection Decisions in Rentickle

Simplifying Payment and Protection Decisions in Rentickle

Overview

This project focuses on improving how users understand and choose advance payments and protection plans in Rentickle’s furniture rental experience. The work addresses gaps in clarity, control, and trust by redesigning key decision points across the product—helping users compare options, edit choices confidently, and understand costs and coverage upfront.

Role

UX Researcher

Visual Designer

Team

Designer: Me, Bhavya

Collaborators: Product Managers, Developers

Tools

Figma, GPT, Miro

Timeline

1 Month

Impact

Impact

Impact

Results at a Glance

Insights Gained Through
the Design Journey

Problems

Problems

How Advance Payments & Protection Plans Were Working

How Advance Payments & Protection Plans Were Working

Research

Identifying Gaps in How Users Understand Payments and Protection

Research

Identifying Gaps in How Users Understand
Payments and Protection

Insights

Insights

Where the Experience Was Breaking Down?

Where the Experience Was Breaking Down?

Solution

Identifying Solutions for Payments and Protection

Solution

Identifying Solutions for Payments and Protection

Design

Clarity and Control in Payments and Protection Plan

Design

Clarity and Control in Payments and Protection Plan

Reflection & Learnings

Reflection & Learnings

Insights Gained Through the Design Journey

Insights Gained Through
the Design Journey

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